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Nasi konsultanci chętnie pomogą Państwu w opracowaniu strategii transformacji: począwszy od optymalizacji customer journey, poprzez projektowanie procesów, aż po analizę potencjału automatyzacji i tworzenie uzasadnienia biznesowego dla automatyzacji i AI. Nasze zorientowane na praktykę doradztwo, rozległa wiedza branżowa i wiedza z zakresu technologii cyfrowych umożliwiają tworzenie niesamowitych doświadczeń dla klientów i pozwalają wyróżnić się z tłumu.
How can I create more value with every interaction and use CX to differentiate my brand?
As customers are a company’s most important asset, it’s essential for companies to not only satisfy their needs but also to exceed their expectations too. World class brands trust us to be the first contact with their customers. And with several million contacts every day, we know what customers really value. Armed with this unique know-how, our consultants can help you to create a better customer experience with more added value and real impact.
Ensure positive customer experiences across all channels (human and automated).
Data & Insights
Use data to excite your customers with personalized offers and services.
Get to know your customers better and deliver unforgettable experiences.
Sales & retention
Increase revenues and explore opportunities for customer win-back and loyalty.
How can I efficiently set up and empower my customer service organization?
Our clients expect operational excellence as a given. It’s something we’re known for and something that we work at fine-tuning every day. It means ensuring total reliability through relentless attention to every detail and a complete focus on doing our very best.
Our consultants can transfer this know-how to you too. Naturally, they’re experienced and certified in the most important practical standards for effective customer service operations (e.g. COPC, Six Sigma, IPMA, BPMN 2.0).
Contact Center Management
Professionalize your contact center management to optimize resources and costs.
Service & Process Design
Design your services, processes and data security to positively impact customer experience.
Meet ever-increasing customer expectations by being efficient, agile, and focused on the right KPIs.
Global Quality Standards
Leverage our extensive practical experience with global quality standards like COPC and Six Sigma.
People & Talent
Ensure your people are happy, well-trained and motivated – a basic for amazing customer service!
How can I digitalize customer services and excite my customers with innovative contact solutions they’ll really love?
Technological change is the new constant. It drives up customer demand as well as the possibilities for meeting it. We can help you to digitize your customer service so you can better manage complexity, improve operational efficiency and deliver the best CX. With the digital shift in consumer behavior, digitizing your customer service has become the norm.
Digital Readiness Check
Digital is the norm – for customer service and internal processes. Get it right for your operation.
Tech Advisory & Implementation
How do you position your IT infrastructure to meet your digital needs now and in the future?
Front & Back-End Automation
Ensure you’re using automation to deliver efficiency gains and a better customer experience.
Predict, react and adapt to constantly changing customer demands.
OUR EXPERTISE FOR YOUR DIGITAL TRANSFORMATION
Members of Bundesverband Deutscher Unternehmensberater (BDU)
Extensive experience with practice-relevant quality standards like COPC, Six Sigma, IPMA, BPMN 2.0, & Design Thinking
Proven leader for digital expertise, operational excellence and innovation in CX
BPO Market leader in EMEA with a strong presence in the Americas & Asia
IMPROVE YOUR CUSTOMER EXPERIENCE GET IN TOUCH
Let’s talk through your customer experience challenges.
Vice President CX Consulting
Phone: +49 170 9 51 14 72