Majorel Consulting - Our Expertise. Your Success.

Nasza wiedza. Twój sukces.

Nasi konsultanci chętnie pomogą Państwu w opracowaniu strategii transformacji: począwszy od optymalizacji customer journey, poprzez projektowanie procesów, aż po analizę potencjału automatyzacji i tworzenie uzasadnienia biznesowego dla automatyzacji i AI. Nasze zorientowane na praktykę doradztwo, rozległa wiedza branżowa i wiedza z zakresu technologii cyfrowych umożliwiają tworzenie niesamowitych doświadczeń dla klientów i pozwalają wyróżnić się z tłumu.

Customer Experience

How can I create more value with every interaction and use CX to differentiate my brand?

As customers are a company’s most important asset, it’s essential for companies to not only satisfy their needs but also to exceed their expectations too. World class brands trust us to be the first contact with their customers. And with several million contacts every day, we know what customers really value. Armed with this unique know-how, our consultants can help you to create a better customer experience with more added value and real impact.

Channel Management

Ensure positive customer experiences across all channels (human and automated).

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Data & Insights

Use data to excite your customers with personalized offers and services.

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Customer jurney

Get to know your customers better and deliver unforgettable experiences.

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Sales & retention

Increase revenues and explore opportunities for customer win-back and loyalty.

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Operational Excellence

How can I efficiently set up and empower my customer service organization?

Our clients expect operational excellence as a given. It’s something we’re known for and something that we work at fine-tuning every day. It means ensuring total reliability through relentless attention to every detail and a complete focus on doing our very best.

Our consultants can transfer this know-how to you too. Naturally, they’re experienced and certified in the most important practical standards for effective customer service operations (e.g. COPC, Six Sigma, IPMA, BPMN 2.0).

Contact Center Management

Professionalize your contact center management to optimize resources and costs.

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Service & Process Design

Design your services, processes and data security to positively impact customer experience.

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Performance Improvement

Meet ever-increasing customer expectations by being efficient, agile, and focused on the right KPIs.

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Global Quality Standards

Leverage our extensive practical experience with global quality standards like COPC and Six Sigma.

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People & Talent

Ensure your people are happy, well-trained and motivated – a basic for amazing customer service!

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Digital Transformation

How can I digitalize customer services and excite my customers with innovative contact solutions they’ll really love?

Technological change is the new constant. It drives up customer demand as well as the possibilities for meeting it. We can help you to digitize your customer service so you can better manage complexity, improve operational efficiency and deliver the best CX. With the digital shift in consumer behavior, digitizing your customer service has become the norm.